Care Delivery – Covid 19 Case Studies on Recruitment
Here is part three of our five-part series on Covid-19 Case Studies for Care delivery. Today we are focusing on RECRUITMENT Case Studies for the Care Sector.
In parts one and two we discussed the areas of COMMUNICATION and SAFETY, and how we could best evidence the care delivered through case studies that were robust and comprehensive.
How Case Studies for Care Delivery Make a Difference
When dealing with CQC and Local Authority Inspections it can be particularly helpful if you have a bank of Case Studies to draw upon. If you are one of the many care providers that bid for local authority contracts via tender submissions, Case Studies can be really valuable to reinforce your chances of success. They are helpful in these circumstances because they create stronger tender submissions by ‘humanising’ the proposition being put forward and evidencing in powerful terms, the good processes that are in place and the outcomes being achieved.
Emergency Support Framework
As of the 16th March 2020, whilst the care sector is under extreme pressure from Covid-19, Care Quality Commission (CQC) inspections have been put on hold. In response to this, at the beginning of May an Emergency Support Framework was introduced. This temporary framework involves a CQC inspector making phone calls to registered managers, asking a series of questions focused on how their particular service is performing during the pandemic. The answers given (plus any other information the CQC already has about the location) will be used to gauge if the service is “managing” or whether it “requires support.” In such a situation, a range of solid case studies ready and prepared to draw upon enables you to quickly identify responses that demonstrate the good care of your team.
Today we are covering the thorny issue of RECRUITMENT.
Recruitment has long been a problem for social care, before anyone had even heard of Covid-19. Poor wages, the impact of Brexit and a long-term lack of recognition of the broad skill set required and immense societal value care workers represent, had combined to leave the sector permanently short-staffed.
A couple of things…
You will be super-busy right now, the care sector has been hit harder than any other in this pandemic and the last thing on your mind is writing a case study. 100% of your time and energy is spent on making sure those in your care and the great team you work with, are kept safe. And that’s exactly how it should be – we wouldn’t expect anything else. But if in the course of your busy day, there is an opportunity to make a brief note on your phone about something that went well, or maybe something unexpected that happened and how it was successfully navigated, perhaps different skills or approaches introduced by new staff, please do it. After the storm of Coronavirus has passed, you will be grateful you did.
Everybody is in training at the moment. Coronavirus has never been seen before, and so every day it presents fresh challenges. Mistakes happen and brilliant discoveries and realisations will also be made. It is valuable to write about and analyse the things that go right and wrong. The most successful case studies are those that acknowledge mistakes and counter with well documented solutions. Organisations that are in touch, agile and motivated by delivering good care will be served well by case studies that reflect this.
For a Recruitment Case Study, consider your organisation’s response in the following areas:
- How did you manage social distancing during recruitment?
- How were inductions managed under social distancing measures?
- How was continuity of care for service users prioritised during staff shortages?
- How did you adapt to make sure service users were introduced and familiarised with new staff?
- Did you use volunteers at all? How did this work?
- How did you ensure you and your team stayed informed and up to date on the changing regulations and relaxation of some of the rules surrounding recruitment during the crisis?
- Did you introduce temporary staff?
- How did the fast track DBS introduced for Covid-19 impact your team?
- How did your staff meet the challenges of taking up references for new staff?
- How did you adapt your advertising for staff in the Covid-19 crisis?
- Did you utilise any new technology to source candidates?
- Values based recruiting – how did you get the right people?
- Did you have a retention strategy to keep staff beyond the crisis?
- How did you make sure in pressured and rushed circumstances that staff checks were thorough and robust?
- How did you recruit from the local community? For example, did you recruit candidates from local people who had become unemployed due to Coronavirus impacting their job?
It is important to include feedback mechanisms in any Case Study. The opinions and experiences of service users and staff are key if we want to learn and progress in our delivery of care. What effect did the changes to recruitment methods have? Will they be carried on after Covid-19? What worked well? What improved/hampered recruitment efforts?
Invention and innovation
We are in an age where technology enables us to carry out plenty of roles remotely, including applying for jobs and recruitment. Both the CQC and Commissioners will be interested in learning about any new applications you have tested out, and whether they were a success. Progressive and inventive approaches to old challenges are always welcomed by those who regulate and commission care.
We can help
Here at Insequa, as well as being the leading bid writers for social care, we support care providers to create compelling and persuasive case studies. An important part of any robust tender submission, they play a vital role in demonstrating how organisations respond in their own unique way to the demands of care provision – and under the pressures we are facing right now, there is ample opportunity to shine.
If you would like help compiling a strong case study selection, or maybe just want support with a single attempt, get in touch for a free template which marshals all the information clearly, offering guidance and cues for successful completion along the way.
We also provide Business Continuity Plans for social care providers, written in the context of Covid-19. For free downloads of important guidance on how to deal with suspected coronavirus and self-isolation, visit our coronavirus support page.
Our friendly team are waiting for your call on 0115 896 3999. Ring for your free case study template now.