Covid-19 Case Studies for Care Delivery
Last week, we started a five-piece blog series discussing the value of Covid-19 Case Studies to care providers. The first blog focused on Communication and the second, below, takes a look at Safety.
Creating a bank of Case Studies may be particularly helpful for care providers when dealing with CQC and Local Authority inspections. They are also valuable for those care providers who make tender submissions for local authority contracts. In such cases they are helpful in creating stronger tender submissions by ‘humanising’ the proposition being put forward and evidencing in direct and powerful terms, the good processes that are in place and the outcomes that are being achieved.
This series is about making sure you don’t miss a perfect opportunity to support your business for the future. Bookmark this page or give us a call on 0115 896 3999 if you would like us to email a free case study template to you. See more details below.
In the following weeks we will be covering Covid-19 Case studies in the following areas:
Today we are looking at SAFETY
Before we get into the detail of the particular areas you should be looking at for Covid-19 case studies that demonstrate good Safety practice in the unique crisis we’re experiencing, there are some more general points to note.
We acknowledge that writing up case studies in the current crisis is not high on your agenda. For now, just making a voice note on your phone every now and then, is enough. During the course of your day, when you recognise something you and your team are doing that’s groundbreaking, improved, adapted, innovative, awesome, or all of these things, make sure it doesn’t get forgotten about. It will be so useful when the chaos subsides and you go back to writing up case studies, you will be thankful you did.
The good and the bad
Writing about the positive factors is perfect for case studies. Put details of all the things that go well, that improve outcomes for those in your care, pack it with all the good stuff.
Conversely, everybody is in learning mode at the moment. None of us has seen this type of situation before, so there will be mistakes. There is great value in writing about and analysing the things that go wrong. Recognising mistakes and meeting them head-on with improvements and solutions, are the best type of case study. They illustrate your organisation is in touch, open to change and motivated by delivering good care. Learning from mistakes helps you to plan for the future, however that may look. And let’s face it, who doesn’t love a good turnaround story?
The big and the small
Case studies are the perfect vehicle for blowing your trumpet as an organisation. If the Coronavirus has meant you devised a new way of doing things that’s getting excellent results, write about it in all its glory. Equally, make note of the little things. Just because it’s something you do every day, or perhaps something that’s just an automatic response, it doesn’t make it any less valuable.
We’re all in the same boat
The Public Sector (NHS Trusts, Clinical Commissioning Groups and Local Authorities) are in the same boat as all of us. They, like us, are dealing with this pandemic on a day-by-day basis and adjusting their systems of support and learning at each turn in the road. So, we need to make sure we are adjusting our systems to reflect the changes being reported.
Thinking long term
Sadly, it seems this virus may be with us for some time and recurrences are possible – with this in mind, it is likely care providers will be asked to give assurances and proof when tendering for Public Sector contracts, that they can meet the demands of such an emergency. To be confident of the Public Sector’s ability to withstand similar, repeat pressures, new commissioning exercises are likely to want to ‘stress-test’ care providers. This will require examples of robust practice, evidenced by strong case studies.
Focusing on the topic of SAFETY.
Consider your organisation’s response in the following areas:
- How did you ensure correct safety measures were undertaken to protect staff and service users with regard to the wearing of PPE? Did you demonstrate clearly how PPE was to be worn correctly?
- Describe how you dealt with the disposal of PPE after use?
- Did you have any particular methods to limit the distress PPE clothing’s appearance may have caused to vulnerable service users?
- Keyworker testing – did you support your staff team to get tested? Eg. Take care of transport or childcare?
- Detail the infection-control process, how it was applied among your staff team and how effective it was. Be prepared to provide data regarding infections in Service Users and staff.
- How did End of Life care provision change? How was safety and the need for loved ones to be able to communicate with those dying, accommodated?
- What measures were in place to retain safe numbers of staff at all times? How did you mitigate for staff absence through sickness or enforced isolation?
- Describe how social distancing was implemented in your organisation?
- How did you keep up to date with rapidly changing guidance?
Don’t forget that behind a Covid-19 Case Study should be a feedback mechanism from staff, service users etc. What effect did any safety changes have? Describe your experience of delivering care wearing PPE? Were the adjustments we made for Covid-19 beneficial? Can you suggest improvements?
Tell innovation stories
Of course, depending on the type of care delivered, the context for these questions will vary – but the general principles apply. If you are able to present case studies demonstrating how your organisation met such challenges, any tender submission will be stronger and hold greater appeal to commissioners focused on securing the best providers. Additionally, if you can bring evidence of innovations being effectively introduced, (e.g. Technology) so much the better. Commissioners constantly seek inventive solutions and progressive approaches to care delivery.
The art of the case study
There is an art to writing a compelling and persuasive case study – here at Insequa we support care providers to do just that. As part of a robust tender submission, case studies play a vital role in showcasing how organisations respond uniquely to the demands of care provision, whatever the pressures.
You need help with Covid-19 Case Studies?
Would you like help putting together a strong case study? Get in touch and we will email you a free template which marshals all the information clearly, offering guidance and cues for successful completion along the way.
Alongside our usual Tender Writing and CQC quality support for social care providers, we also provide Business Continuity Plans, written in the context of Covid-19, as well as a coronavirus support pack – call our friendly team on 0115 896 3999 to find out more.