New CQC Initiative to Drive Improvement
The Care Quality Commission have announced they will be launching a new report on the 7thJune, aimed at helping care providers who find themselves on the receiving end of an Inadequate or Requires Improvement rating.
Entitled Driving Improvement, the CQC initiative will deliver a report containing insights, tips and case studies showing how positive and practical steps may be taken to improve your care organisation following a disappointing CQC report. It promises detailed case studies highlighting the journey from Inadequate to Good, shown from multiple perspectives.
The CQC should be applauded for this interesting idea which we predict, if made a regular event, will make fascinating reading and pick-up an eager fan base in the sector. Not wanting to trivialise the importance of such initiatives in any way, this kind of ‘make-over’ approach is often an effective way of delivering excellent tips in an accessible and relatable way. It remains to be seen exactly how the new model for the Driving Improvement report will shake out, but suffice to say we will be following its launch with interest.
The idea of putting together case studies that take in the experiences of the manager, the staff, the service users and their loved ones, means you get a multi-point view of how things have unfolded. Different perspectives give different answers to the same questions and this is where learning opportunities will be optimal. At Insequa we regularly and successfully use case studies to support our tender writing for social care. Commissioners are always keen to learn how particular issues/scenarios have been tackled by prospective care providers, and Case Studies are their preferred tool of assessment.
Receiving a disappointing CQC rating is a real blow. Staff become demotivated when their hard work is not recognised, and retention becomes an issue. From a business perspective, a poor rating can impact negatively on the value of a business – reports estimate a business can lose as much as 25% in market value. To the neutral observer researching care provision for their loved one, the attractiveness of a business with a Requires Improvement CQC rating, is markedly different to that of a Good or Outstanding. Andrea Sutcliffe CBE, the Chief Inspector of Adult Social Care at the Care Quality Commission, is known for her ‘Mum Test’ assessment she applies to services – basically, if it isn’t good enough for her Mum, (or anyone she loves), then it isn’t good enough. Full stop.
A helping hand
We understand from our work with clients who come to us having received poor CQC ratings, that often it is relatively minor details that have tipped them over into a poorer rating band, minor details that could so easily have been remedied before the inspection – if only they had known. Compliance can be complicated, but here at Insequa it’s something we tackle every day. Our social care experts are familiar with the jargon, they can cut through the confusion and get to the heart of a problem swiftly.
Here at Insequa we offer pre- and post CQC Inspection support, helping care organisations prepare in advance for the CQC’s visit with an in-depth audit. This highlights areas of concern, if any, and ensures you are in good shape for when the inspector calls. We also support care providers after an inspection, helping them with Action Plans and implementing all the recommendations of the report. We can assist with training and also help with registration of new care providers as well as support you in completion of the PIR and the new PIC (Provider Information Collection) online form.
Once a poor report has been issued, there will be a time delay before you are given the opportunity to make reparations with another CQC inspection. Every day your business is saddled with an Inadequate or Requires Improvement rating, is not only a concern to service users and their families, but damaging to your reputation, staff morale and ultimately your livelihood. The consequences can be far reaching and serious. Far better to avoid any problems in the first place with a pre-inspection ‘healthcheck’.
If you have a CQC inspection on the horizon and want support, or perhaps you have other related issues concerning compliance – give us a call here at Insequa. We are the social care experts and we maximise your chances of successful CQC outcomes – call us on 0115 857 3626.