It’s unbelievably simple. Once every three months, we schedule a telephone call with you to catch up on all your news. You tell us what’s been going on, express important messages and highlight achievements and successes you’ve had.
And that’s all you have to do.
A transcript of this call is then edited and refined into a newsletter format that reflects your company’s message and branding. For best results we ask that you provide photographs to illustrate what you have been up to.
When you are happy with the results, we send it to you in PDF form. This you can then either print off or send out as an email. For very little time and effort, you get a lasting and powerful piece of evidence to support your compliance efforts.
From November 2017, the CQC have begun to implement changes to the fundamental standards.
For domiciliary care and home care companies the main changes effect the Key Lines of Enquiry (KLOEs). New KLOEs have been introduced that focus directly on:
- Engagement and involvement
- Lessons learned from mistakes
- Governance within the service
- Needs assessment and the use of best practice
In particular, the newly highlighted areas of engagement and involvement, learning from mistakes and governance within the service, can be notably evidenced in part by a regular company newsletter.
A newsletter allows you to directly engage with staff and clients with targeted and topical information. Clear channels of communication between all stakeholders fosters increased engagement and involvement. To get your staff engaged and your service users involved – a newsletter is the perfect medium.
Lessons learned from mistakes – the boost to your communications that a newsletter introduces, makes mistakes less likely to happen. They are perfect for canvassing opinion, both from staff and service users. Communication is a two way process and a company newsletter serves as the ideal go-between.
Governance within the service you provide can be significantly supported through the broadcasting of news on training, policy changes, new procedures and key information.
In short, what all this means is that when the CQC Inspector next pays your company a visit, a well-written company newsletter adds broad and demonstrable credibility to your compliance efforts.