Return of the Provider Information Return
A while back we wrote a blog called RIP to the PIR. At the time, the Care Quality Commission (CQC) had announced plans to park the PIR (Provider Information Return) and replace it with something called the PIC (Provider Information Collection). After a bit of to and fro-ing, the CQC decided to stick with the PIR, but made a few procedural changes to the way it worked.
So where are we now? What are the changes to the PIR that care providers need to know about when filling in this important form? We have put together a couple of articles explaining what to expect from the new procedure. Here’s the first one with a few pointers…
What is the PIR?
The PIR (Provider Information Return) is an online form that is sent out to you by the CQC on the anniversary of the date of you first being registered. It is a form that requires annual completion. Whereas before when you received the PIR, it was an early warning that an inspection visit would occur in the next eight months, now it’s just a form you are required to complete once a year and it has no relation to the date of the actual inspection.
What should I do when it arrives?
Once you receive the PIR don’t hang about. It needs to be completed and submitted within the four-week deadline – and if you don’t manage to make it, there are serious consequences you need to know about. It means you cannot achieve a rating any higher than Requires Improvement under the Well Led question. Four weeks is ample time to make a PIR submission, so don’t let yourself down needlessly by missing the deadline.
A different emphasis
The CQC have shifted to a more continuous monitoring process when it comes to care providers. There is less emphasis on the actual inspection itself and more on the reporting and gathering of regular intelligence to help them assess the quality of care.
Data and information collection
The CQC’s main objective for the PIR is that it focuses on encouraging improvement. This includes: Having an intelligence driven approach to regulation, promoting a single shared view of quality and improving efficiency and effectiveness. The PIR adds to the CQC’s Insight function which is part of their data and information collection process. Behind the scenes they have teams gathering information about your service from a range of agencies including commissioners, local authorities, Healthwatch and public surveys.
The information care providers enter in the PIR helps the CQC decide about the quality of their service and adds evidence when they come to make a judgement. The information included filters down and influences what the inspector chooses to look at on the day. For example, if a PIR states there have been medication errors, it is likely when the inspection takes place, it will be a specialist inspector coming to look at medication.
Come back soon for the second instalment
That’s all for now – come back soon for useful, practical tips on how to fill in the form once you receive it and insights into content you should include.
And if in the meantime you want help or advice with CQC Quality Support, compliance or tender writing for social care, give our friendly team a call – 0115 896 3999.