Access to Files and Records Policy


An easy to read, engaging and comprehensive policy outlining your organisation’s approach to Accessing Service User Files and Records, in line with statutory obligations.


Access to Files and Records Policy

An easy to read, user-friendly policy aimed at safeguarding service users and staff in relation to Accessing Files and Records.

This is a comprehensive and detailed policy with the essential depth and scope required for care businesses.

Document has been significantly updated in accordance with legal requirements covering Record Access guidelines.

This document details specific CQC fundamental standards, numbered regulations and Key Lines of Enquiry (KLOEs) related to implementation of the policy.

This comprehensive policy covers:

  • Service User requests
  • Relevant legislation
  • Procedures for borrowing and transfer of files and records
  • Specific policy guidelines

Length: 6 pages

Date reviewed: November 2016

*You will need to remove all reference to “Very Caring Ltd” and replace with your own organisation’s name and details

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