Compliments and Complaints Policy and Procedure


An easy to read policy detailing the responsibilities and procedures relating to compliments and complaints.


Compliments and Complaints Policy and Procedure

This clearly written and easy to read policy addresses the management of compliments and complaints and the methods and practices in place to ensure effective and appropriate action is taken upon notification.

Issues covered include:

  • Confidentiality
  • Staff support
  • Evaluation
  • Monitoring and review

This is a comprehensive document with the essential depth and scope required for care businesses –  it details specific CQC fundamental standards, numbered regulations and Key Lines of Enquiry (KLOEs) related to implementation of the policy.

Length: 10 pages

Last reviewed: November 2016

*You will need to remove all reference to “Very Caring Ltd” in this document and replace with the name and details of your own organisation.

You may also like…