Part Two – Provider Information Return tips
A few weeks back we wrote the first blog in a series, focusing on the Provider Information Return, the CQC online form care providers need to complete annually. Part two continues where we left off. Let’s get into some practical detail about filling in those empty spaces…
Filling out the PIR
The Provider Information Return is filled out online. The questions are mandatory and you need to complete each section before moving on to the next one. Be careful about using bullet points or hyphens because these symbols corrupt the system and you will create problems for yourself. Conversely, writing numbered lists seems to work OK. Don’t risk creating a poor impression by delivering a jumbled and confusing form.
In the free text boxes, there is a 500-word limit. Some questions are quite expansive and it’s tempting to enter lots of information, but 500 words isn’t much, so put the best evidence you’ve got, don’t waffle. Write it out on a word doc first using the wordcount tool so you can see when the 500-word limit is approaching. Make sure you’ve got the best evidence in there that shows you are Good or Outstanding.
Do it right
You can’t submit attachments so everything must be in the document itself. You will receive a confirmation email from CQC when it’s been submitted. There have been instances when emails end up in your spam folder, so check all your folders to make sure the submission has been received.
There are approximately 76 questions within the PIR and they are closely linked with the KLOEs (Key Lines of Enquiry). Most questions require a yes/no or a figure to answer. Don’t panic, it’s not 76 questions all requiring 500-word answers.
How do the questions break down into separate KLOES?
- SAFE – 22 questions
- EFFECTIVE – 18 questions
- CARE – 5 questions
- RESPONSIVE – 13 questions
- WELL LED – 18 questions
Not many questions are asked about CARE as this is assessed through observation when they visit.
What to focus on?
Prioritise the completion of the Provider Information Return. The quicker you get the form completed and submitted the more favourable the response from CQC. Don’t leave it right till the deadline.
Use CQC guidance to support completion. Visit the CQC website and find all the relevant information and guidance they have about completing the PIR.
If you are a registered manager, don’t complete it all yourself. Share it around, have a team meeting about it. If there’s a question about medication have your lead nurse or one of your team leaders provide that information. Make sure the best person for the job answers the question.
Build the content of the PIR into your own quality assurance processes. It’s a real shame if you’re just doing that for CQC – when you’re putting really good information in there, lift it out and incorporate it into your own QA processes. CQC will like that. If you’re using their documentation and their way of thinking to reflect on your own QA processes, they’ll look upon you favourably for using their systems.
That’s all for now, be sure to check back for the third and final part in this series on the PIR where we will be drilling down more into the individual questions and offering suggestions on how to approach them.
In the meantime, if you require support with tender writing for social care tenders, help with CQC inspections or assistance with compliance issues, give our expert team a call – 0115 896 3999