The Importance of Covid 19 Case Studies – Don’t Miss the Opportunity
As a care provider, the last thing on your mind right now is sitting down jotting notes on how you’re dealing with the Coronavirus Pandemic. We understand it is a question of just putting out fires at the moment, of coping with whatever comes your way. You are doing a fantastic job of that, by the way, and under extremely challenging conditions.
5 part blog series on Covid-19 Case Studies
This valuable blog series is about making sure you don’t miss a perfect opportunity to support your business for the future. Bookmark this page or give us a call (0115 896 3999) so you don’t miss our insights into winning business contracts in the future.
When the crisis has eased (and it will) there will be time to reflect on how things rolled out. What went really well? What was difficult? What could have been done better? What could you have learned from a particular issue? What do you need more/less of? Detailed analysis of how care was delivered during incredibly difficult conditions, will better inform and improve how you deliver it in the future.
We’re all in the same boat
The Public Sector (NHS Trusts, Clinical Commissioning Groups and Local Authorities) are in the same boat as all of us. They, like us, are dealing with this pandemic on a day-by-day basis and adjusting their systems of support and learning at each turn in the road. So, we need to make sure we are adjusting our systems to reflect the changes being reported. We will endeavour to keep our clients informed of the changes as they occur.
Thinking long term
Sadly, it seems this virus may be with us for some time and recurrences are possible – with this in mind, it is likely care providers in the future will be asked to give assurances and proof when tendering for Public Sector contracts, that you are in a position to meet the demands of such an emergency. To be confident of the Public Sector’s ability to withstand similar, repeat pressures, new commissioning exercises are likely to want to ‘stress-test’ care providers. This will involve the scrutiny of examples of robust practice from the current crisis.
5 key areas
Below are 5 key areas you may be asked to supply case studies to demonstrate ability to cope in another Pandemic scenario. We will be covering each key area in a blog series over the following weeks.
- Well Being
- Business Continuity
Today we start with the topic of COMMUNICATION.
Consider your organisation’s response in the following areas:
- How was risk of Coronavirus communicated to Service Users?
- How was risk of Coronavirus communicated to staff team?
- How did you ensure clear lines of communication were maintained between Service Users and their self-isolating/social distancing relatives/friends?
- How was the strategy for acquiring and administering PPE communicated within your organisation and externally?
- Did all staff wear PPE? How was this monitored? How was best practice ensured/communicated under social-distancing conditions? Eg: How to wear PPE video available to view for all staff.
- How was self-isolation managed for vulnerable people such as those with dementia/LD? What specific measures did you introduce to explain the unique situation or minimise distress caused by it?
- Detail the infection-control process, how it was communicated among your staff team and how effective it was. Be prepared to provide data regarding infections in Service Users and staff.
- How did End of Life care provision change? How was safety and the need for loved ones to be able to communicate with those dying, accommodated?
- How did you manage the enforced separation of loved ones from service users (in a Care Home context)? Were any measures in place to ease the pain of separation or to facilitate alternative communication methods? For example, i-Pads, family Whattsap groups, Zoom parties etc.
- What measures were in place for staff members to easily communicate their absence through illness or enforced self-isolation as soon as possible, so as to minimise risk and disruption?
Don’t forget that behind a Case Study should be a feedback mechanism from staff, service users etc. What effect did the change have? What was your experience of induction like? Was the iPad we provided for communicating with relatives helpful?
Tell innovation stories
Of course, depending on the type of care delivered, the context for these questions will vary – but the general principles apply. If you are able to present case studies demonstrating how your organisation met such challenges, any tender submission will be stronger and hold greater appeal to commissioners focused on securing the best providers. Additionally, if you can bring evidence of innovations that were effectively introduced, so much the better. Commissioners are always seeking inventive solutions and fresh approaches to care delivery.
The art of the case study
There is an art to writing a compelling and persuasive case study – here at Insequa we support care providers to do just that. As part of a robust tender submission, case studies play a vital role in showcasing how organisations respond uniquely to the demands of care provision, whatever the pressures.
You need help?
Would you like help putting together a strong case study? Get in touch and we will email you a free template which marshals all the information clearly, offering guidance and cues for successful completion along the way.
We also provide Business Continuity Plans for social care providers, written in the context of Covid-19 – call our friendly team on 0115 896 3999 to find out more.