Wellbeing Case Studies during Covid-19
Welcome to part four of our five-part series where we will be discussing Wellbeing Case Studies during Covid-19 for Care delivery.
In parts one, two and three we discussed the areas of COMMUNICATION, SAFETY and RECRUITMENT and how we could best showcase the care delivered through case studies that were compelling, persuasive and comprehensive.
Case Studies for Care Delivery can help in many situations
Having a bank of case studies to refer to when facing CQC or Local Authority Inspections can be helpful. Many care providers bid for local authority contracts via tender submissions, and Case Studies strengthen their proposal’s chances of success because they illustrate clearly in human terms how varying care practices are implemented.
New CQC Emergency Support Framework
The CQC suspended on-site inspections on the 16th March 2020 due to Coronavirus pressures. An Emergency Support Framework was introduced at the start of May 2020. This temporary measure requires CQC inspectors to connect with care managers by phone to ask questions regarding how the service is performing during the pandemic. The responses provided enable CQC to deduce whether the service is “managing” or if it “requires support.” A range of well prepared, solid case studies are invaluable to reflect the care delivered by your team.
Wellbeing for all
In Mental Health Awareness Week 2020, it seems fitting that we should be covering the topic of Wellbeing in our case studies. The increased pressures and anxiety being loaded upon care workers during this crisis have been immense. Working in often impossible situations, being challenged to undertake tasks they never expected, and placing themselves and loved ones at risk due to increased viral exposure, all combine to make care work extremely stressful. Add to that PPE shortages, financial problems triggered by enforced self-isolation and the emotional toll of seeing Service Users you care for, suffering. Professor Martin Green of Care England described care workers as living in a “cycle of bereavement” when he gave evidence to the Government’s cross-party Health and Social Care Committee on 19th May. In this context, implementation of Wellbeing measures in the workplace are non-negotiable.
In ‘normal’ times, the benefits of good workplace wellbeing are well documented. Reduced staff turnover and fewer days lost through absenteeism are two of the main benefits – both crucial to keeping a cohesive and efficient team in operation.
Nobody has travelled this road before – we are all working out how to live in the ‘new normal’. Mistakes will happen. Equally, joyful discoveries will be made. It is crucial to gather case studies on all aspects of our experience – not just the successes. Learning from failure is equally valuable. We know you are incredibly busy right now, so we’ll keep it brief.
Here are some ideas and tips for areas you could build case studies around Wellbeing topics:
- How did you support staff who were socially isolating? Did you employ measures to help them combat feelings of loneliness, dislocation, guilt? For example, regular Zoom meetings, check-in phone-calls, end of week ‘virtual’ beer?
- Wellbeing relates to physical and mental health – what did you do to support this? Examples of this could be: Providing healthy snacks during shifts, allowing staff regular ‘fresh air’ breaks out in the sunshine.
- If people are dying in the care environment in which you work, this can lead to extreme mental stress on the carers responsible for them. Feelings of despondency, powerlessness, anger, frustration and guilt are natural responses. How did your management team make sure carers were given all the support they needed? Give details of specific actions taken and the outcomes.
- For good Wellbeing at work, people need to feel their contributions and sacrifices are valued. How did you reward/give recognition to staff for their commitment and hard work?
- What monitoring/measuring methods did you employ to gauge if staff were coping (or not) with the challenging situation?
- Strong processes and policies support staff teams to operate at their best, leading to greater job satisfaction. How did you adapt your processes/policies during the Covid-19 crisis to support your staff team, and what were the results?
- If staff had to spend time away from their families to look after service users, how did you make sure they had time to ‘decompress’ and relax? What did you do to help reduce the stress this caused?
- Did you have an open-door policy for all staff to air their concerns? What channels of communication were used for staff to keep in touch during the crisis?
Any fresh tech ideas?
Coronavirus has forced us to use technology in ways we never used to. Zoom meetings have become the norm for families, work teams and those who are socially isolating. If you have used technology to solve issues effecting the Wellbeing of staff or service users, then the CQC and commissioners want to hear about it.
We can help
Here at Insequa we support care providers to write compelling and persuasive case studies. An important part of any robust tender submission, they play a vital role in demonstrating how organisations respond in their own unique way to the demands of care provision – and under the pressures we are facing right now, there is ample opportunity to shine.
If you would like help compiling a strong case study selection, or maybe just want support with a single attempt, get in touch for a free template which marshals all the information clearly, offering guidance and cues for successful completion along the way.
We also provide Business Continuity Plans for social care providers, written in the context of Covid-19. For free downloads of important guidance on how to deal with suspected coronavirus and self-isolation, click here.
Our friendly team are waiting for your call on 0115 896 3999. Ring for your free case study template now.