Writing Business Continuity Case Studies for Covid-19 Care
Welcome to the final blog in our five-part series on Covid-19 Case Studies for Care delivery. Today we are focusing on BUSINESS CONTINUITY.
In parts one to four we discussed the areas of COMMUNICATION, SAFETY, RECRUITMENT and WELLBEING and how we could best showcase the care delivered through case studies that were compelling, persuasive and comprehensive.
Care Providers Need Case Studies
When making submissions to CQC or Local Authority inspections it is often useful to be able to refer to case study examples of unique approaches your organisation has adopted during certain situations. Now that a global pandemic is sweeping the globe, opportunities exist for innovative and agile adaptations in many business situations. For care providers, business continuity consists of a complex mix of factors and Coronavirus places very particular stresses on organisations that are responsible for the safeguarding of the most vulnerable in society. Case studies illustrate clearly in human terms how different care practices are implemented and in the context of business continuity, how varied approaches can succeed in challenging circumstances.
Emergency Support Framework from the CQC
The CQC suspended on-site inspections on the 16th March 2020 due to Coronavirus pressures. An Emergency Support Framework was introduced at the start of May 2020. This temporary measure requires CQC inspectors to connect with care managers by phone to ask questions regarding how the service is performing during the pandemic. The responses provided enable CQC to deduce whether the service is “managing” or if it “requires support.” A range of well prepared, solid case studies are invaluable to reflect the care delivered by your team.
It isn’t business as usual
In ‘normal’ times, the benefits of robust business continuity plans are well documented. However, given the immense stress placed upon care providers by Coronavirus, it is likely that in future BCPs will be required to demonstrate ‘iron-clad’ responses to pandemic threat and a preparedness that withstands rigorous scrutiny. Of course, your BCP will be dependent on the type of care you provide and different settings demand tailored responses.
We know you are incredibly busy right now, so we’ll keep it brief. Here are some ideas and tips for areas you could build case studies around BCP relevant topics:
- How did your office teams adapt to working remotely? What measures were in place to make the transition from office to working from home seamless?
- To support full pandemic preparedness, did you deliver scenario training to staff around Coronavirus? Did you employ any particular methods? Which were the most effective? How did you ensure clear responsibility was allotted for each action?
- What extra measures did you take to secure vital supply chains for the normal, everyday operations of your organisation? Did you adopt any innovative methods for sourcing or delivery?
- ‘Disaster Planning’ demands fail-safe communication strategies. Describe how your organisation’s communications rose to the challenge during the Coronavirus pandemic. Did you implement any technical innovations or techniques to boost communication delivery widely and simultaneously across your organisation?
- How did you keep your organisation updated with the ever-changing government announcements and policy changes related to Covid-19? What checks were in place to make sure staff were all ‘on the same page’ in an evolving, volatile situation?
- It is realistic for high levels of staff to be off work at any one time during a pandemic. In small organisations, the impact can be even more serious. Absence rates will include those who are sick, those who are self-isolating, those who are caring for others and the ‘worried well’ who are simply afraid to work. In smaller businesses it is often more difficult to cope with staff shortages. How did you make sure the key people were identified? What measures were in place in the event that you lost their experience and expertise? Were ‘back-up’ staff members in place with the requisite experience?
- What extra measures did you take to minimise the impact of staff shortages across the organisation in administrative roles, management and field staff? Whether staff losses are temporary or permanent, key team members must be replaced to ensure business continuity.
- Did you provide staff training to make sure specialist knowledge and skills were transferred so that in the absence of key people, there was someone to fulfil their role? Did delivery of this training differ in the Covid-19 context?
- Did you encourage staff performing key tasks to write procedure notes so that less experienced staff would be able to perform these important duties in their absence? Did you find any different approaches to sharing/disseminating such key information under pandemic conditions?
We can help
Here at Insequa we support care providers to write compelling and persuasive case studies. An important part of any robust tender submission, they play a vital role in demonstrating how organisations respond in their own unique way to the demands of care provision – and under the pressures we are facing right now, there is ample opportunity to shine.
If you would like help compiling a strong case study selection, or maybe just want support with a single attempt, get in touch for a free template which marshals all the information clearly, offering guidance and cues for successful completion along the way.
We also provide Business Continuity Plans for social care providers, written in the context of Covid-19 and free downloads of important guidance on how to deal with suspected coronavirus and self-isolation.
For all aspects of business support for social care, including Tender Writing and CQC support, our friendly team are waiting for your call on 0115 896 3999. And don’t forget to ask for your free case study template!